PLAN YOUR STAY

Privacy Policy

At Escape Lodge, your trust is as precious as the wilderness that surrounds us. This policy explains how we collect, use, and protect your personal information in accordance with the laws of the United Republic of Tanzania.

01.Who We Are

Escape Lodges & Resorts Limited (“Escape Luxury Lodge”, “we”, “us”, “our”) is a company incorporated under the laws of the United Republic of Tanzania (TIN: 185 757 382), with its registered office at P.O. Box 6267, Arusha, Tanzania. We operate a luxury tented safari camp situated within the Seronera Valley of Serengeti National Park.

This Privacy Policy governs the collection and use of personal data through our website (escapeluxurylodge.com), reservation channels, guest communications, and on-property services.

02. Information We Collect

We collect personal information only to the extent necessary to provide our services and improve your experience with us. This includes:

  • Identity & Contact Details — full name, nationality, passport or national ID number, date of birth, email address, and phone number
  • Booking Information — arrival and departure dates, number of guests, room and package preferences, dietary requirements, and special requests
  • Payment Data — billing address and transaction records (card details are processed securely by our payment gateway and not stored by us)
  • Health & Safety Information — relevant medical or physical conditions disclosed voluntarily for safari safety planning
  • Communication Records — emails, enquiry forms, and correspondence sent to us
  • Website Usage Data — IP address, browser type, pages visited, and session duration collected via cookies and analytics tools
  • Photography & Media — images or videos in which you appear, taken during your stay, with prior consent

03. We Use Your Information

Your personal data is used to:

  • Process and manage your reservation and lodge stay
  • Comply with Tanzania Tourism Authority (TTA) and Tanzania Revenue Authority (TRA) reporting requirements
  • Fulfil immigration obligations, including guest register submissions as required under Tanzanian law
  • Process payments and issue receipts or invoices
  • Communicate pre-arrival information, itineraries, and post-stay follow-ups
  • Respond to enquiries, complaints, or special requests
  • Improve our website, services, and guest experience
  • Send marketing communications where you have given express consent
  • Ensure the safety and security of all guests and staff on the property

04. Legal Basis for Processing

We process your personal data on the following legal grounds under Tanzanian law and internationally recognised privacy principles:

  • Contractual Necessity — to fulfil your booking and provide the agreed services
  • Legal Obligation — to comply with applicable Tanzanian legislation, including the Electronic and Postal Communications Act and anti-money laundering regulations
  • Legitimate Interest — to operate, maintain, and improve our business
  • Consent — for optional marketing communications and non-essential cookies

05. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information with:

  • Affiliated Safari Operators — trusted ground operators and guides facilitating your safari activities within the Serengeti ecosystem
  • Transport Partners — charter flight and transfer companies for logistics purposes
  • Government Authorities — TANAPA (Tanzania National Parks), immigration bodies, TRA, and law enforcement, when legally required
  • Payment Processors — PCI-DSS compliant payment service providers
  • Technology Providers — reservation management systems, email platforms, and analytics tools bound by confidentiality agreements
 
International Transfers: Some service providers may process data outside Tanzania. Where this occurs, we take appropriate steps to ensure your data is protected to a standard consistent with this policy.
 

06. Data Retention

We retain personal data for as long as is necessary to fulfil the purposes outlined in this policy or as required by Tanzanian law. Booking and financial records are typically retained for a minimum of five (5) years to meet tax and regulatory obligations. Marketing consent records are retained until you withdraw consent.

07. Cookies & Website Tracking

Our website uses cookies to enhance functionality and understand visitor behaviour. These include essential cookies (required for the site to function), performance cookies (analytics), and optional marketing cookies.

You may manage your cookie preferences at any time through your browser settings. Disabling certain cookies may affect website functionality. For full details, please refer to our Cookie Policy.

08. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data where there is no lawful reason for its continued retention
  • Object to or restrict certain types of processing
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the relevant Tanzanian regulatory authority

To exercise any of these rights, please contact us at the details below. We will respond within a reasonable timeframe and no later than 30 days.

09. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (SSL/TLS), access controls, and staff confidentiality training.

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable requirements.

10. Children’s Privacy

We welcome families at Escape Luxury Lodge. Where we collect personal data relating to guests under the age of 18, this is done with the knowledge and consent of a parent or legal guardian. We do not knowingly collect personal data from children directly through our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on our website with an updated effective date. We encourage you to review this page periodically.